Terms of use

Who runs Saints Tickets

Saints Tickets is run by [Operator's legal name], [Operator's postal address].

It's an independent student app. It isn't run by the Union, Fixr or the University of St Andrews.

By creating an account, you agree to these terms. Our privacy policy says how we use your data.

Read the privacy policy →

What the app does

Saints Tickets does two things.

• It lets you buy the tickets the Union and Fixr still sell, on your own Native or Fixr account, without going on their websites. The Union's ticket site is run by Native.
• It runs a resale market, where students sell tickets they can't use to other students, at a fixed price or by auction.

When you buy from the Union or Fixr in the app, you're buying from them, or from the event's organiser through Fixr. Their terms and refunds apply. The money goes to them, and we take none of it.

When you buy a resale ticket, you're buying it from the seller. We hold the ticket and the money in between, and move both when the sale goes through.

No app fee

Saints Tickets takes no fee, from buyers or sellers. Buyers pay exactly the price they see.

When you sell, Stripe's own charges for the payment and the payout come out of what you get. Stripe sets those charges, not us.

Your account

• You need an email address and a phone number, each verified with a code. Any email address works.
• Keep your details accurate. Tickets you buy are sent to the Native or Fixr account you link, so make sure it's yours.
• Keep your phone and email secure. What happens on your account is your responsibility.

Selling is for over-18s

You must be 18 or over to sell. Stripe, which pays sellers, checks your age when you set up payouts.

Under-18s can buy tickets and bid in auctions.

Payments and Stripe

• Resale payments go through Stripe. Sellers are paid through Stripe Connect and set up a Stripe account before their first listing.
• Stripe's terms apply to sellers, including Stripe's Connected Account Agreement.
• Sellers are paid to their UK bank account automatically once the ticket reaches the buyer. An instant payout is optional and costs an extra Stripe fee.
• We never see or keep your card number or bank details. Stripe holds them.

Stripe's Connected Account Agreement →

How a ticket moves

Saints Tickets has its own Native and Fixr accounts, which hold tickets while they're for sale. We call these the holding accounts.

• You sign in to Native or Fixr once, on their own sign-in page inside the app. The sign-in stays on your phone.
• When you list a ticket, the app moves it from your account into ours. The listing goes live once we have it.
• When it sells, we move it to the buyer straight away.
• You can take it back any time before it sells, even during an auction, and we move it back to your account. An auction you take back ends with no winner, and the bidders are told.
• If it doesn't sell, we move it back to you automatically, before the ticket can no longer be moved.
• A Fixr ticket reaches the buyer when they open the app: their phone collects it into their Fixr account, using the Fixr sign-in on it.

By signing in to Native or Fixr in the app, you let the app use that account for what you ask it to do: show your tickets, move the tickets you list and buy the tickets you choose.

You can only list tickets from your own account. Tickets that can't be transferred, such as Union Passes, can't be listed. Each listing shows its exact ticket type and what it includes. Listings close before the event, in time to move the ticket, and the app shows when.

Buying a resale ticket

• Your money is held until the ticket is in your Native or Fixr account. Only then is the seller paid.
• If the ticket can't be sent to you, you get a full refund automatically.
• Once you've paid, the sale goes ahead.

How you're protected →

Auctions and bids

• A bid is binding: it's a promise to buy the ticket at that price if you win.
• You save a card or wallet when you first bid. If you win, it's charged automatically when the auction closes.
• If that charge fails, the next-highest bidder can be offered the ticket.
• Each bid must beat the highest one. A bid in the last 2 minutes extends the auction by 2 minutes.
• Buy now pays the buyout price and ends the auction at once.
• Sellers can't bid on their own auctions. They can change the prices only before the first bid.

Problems and disputes

• Either side can report a problem from the order until 24 hours after the event.
• The other side has 48 hours to reply. Then we decide, using the app's transfer log and what you both send.
• If the seller hasn't been paid yet, their payment waits until we've decided.
• The messages and photos you send in a dispute are seen by the other side and by us. We can remove any that break these terms.

Cancelled and postponed events

If an event is cancelled after a resale, the Union or the event's organiser refunds the person who first bought the ticket: the seller. The seller must then refund the buyer. We ask them to, and we can suspend sellers who don't.

If an event is postponed, the ticket stays valid for the new date. If you can't make it, you can resell it.

At the door

The door is the Union's or the organiser's, under their own rules. We can't promise you'll get in. If your ticket is refused, report a problem from the order.

What you mustn't do

Don't:

• list a ticket that isn't yours to sell;
• bid on your own auction, or get someone else to bid to push the price up;
• run more than one account, or use someone else's;
• pay with a card you're not allowed to use;
• send messages or photos that harass, threaten or insult anyone, that are sexual or hateful, that share someone's personal details, or that are spam;
• copy, scrape or interfere with the app, or try to get around its checks;
• use the app for anything illegal, or to scam anyone.

Suspension

We can suspend or close an account that breaks these terms: for example, a seller who doesn't refund a buyer after a cancelled event, or anyone who scams or abuses others. Accounts that share a phone number or a card are flagged and checked.

You can close your account at any time, in the app or on our website.

Delete your account →

Our responsibility to you

• The app depends on the Union's ticket site, Fixr and Stripe, which we don't run. We're not responsible for losses caused when they're unavailable or change how they work.
• We're not responsible for an event itself, or for losses we couldn't reasonably have foreseen.
• Otherwise, the most we're responsible for on an order is what you paid for it.

Nothing in these terms limits what the law says we can't limit, such as responsibility for death or personal injury caused by negligence, or for fraud. Your rights under consumer law, including the Consumer Rights Act 2015, aren't affected.

Governing law

These terms are governed by Scots law, and the Scottish courts deal with any dispute about them. If you live elsewhere in the UK, you can also go to the courts where you live.

Changes to these terms

If we change these terms, we'll publish the new version on this page.

Contact

Questions about these terms? Email support@saintstickets.co.uk