Draft – not yet approved
How you're protected
What we promise when you buy a resale ticket, and what we can't.
Every ticket is checked before it's for sale
It's already in Saints Tickets' account, so nobody can sell a ticket they don't have. We check the ticket, not the event: each listing shows the exact ticket type and what it includes, so check it before you pay.
Delivered instantly
It's in your Native account seconds after you pay. For Fixr tickets, your phone adds it to your Fixr account as soon as you open the app. It goes to the account you've linked in the app, so make sure that's yours.
Your money is held
The seller is paid only once the ticket is in your Native or Fixr account. If it can't be sent, you're refunded in full, automatically. Once you've paid, the sale goes ahead, so you can't cancel it, but you can report a problem.
Real people
Every buyer and seller has a verified email and phone number. Stripe verifies sellers. Sellers can't bid on their own auctions. You see a seller's first name, how many sales they've completed and when they joined, but not their contact details.
If something's wrong
Report a problem until 24 hours after the event. The other person has 48 hours to reply, then we decide. If the seller hasn't been paid yet, their payment waits until we've decided.
What we can't cover
- Union tickets bought here: the Union's terms and refunds apply.
- Fixr tickets bought from Fixr here: Fixr's terms and refunds apply. Fixr tickets need the Fixr sign-in on your phone to arrive.
- Cancelled events: the Union or the event's organiser refunds the original buyer (the seller), we ask the seller to refund you, and sellers who don't may be suspended.
- The door is the Union's or the organiser's: we can't promise entry, but a refused ticket is a reason to report.
Refunds
- If a ticket can't be sent to you, you're refunded in full, automatically.
- If something else is wrong, report it until 24 hours after the event, and we decide.
- Union and Fixr tickets you buy from them here are refunded under their own terms.
Need help with an order? Email support@saintstickets.co.uk