Support
Something wrong with an order, a listing or your account? Email us.
Email us
To help us sort it quickly, include:
- The order reference shown on the order in the app
- The event
- What went wrong
Who runs it
Saints Tickets is run by [Operator's legal name], [Operator's postal address].
Report a problem
If something's wrong with a ticket you bought, open the order in the app and press Report a problem. You can report until 24 hours after the event.
The other person can reply, then we decide.
Questions
My ticket hasn't arrived
Open the order in the app. If a ticket can't be sent, you're refunded in full, automatically.
A Fixr ticket arrives when you open the app, which adds it to your Fixr account.
I bought from the Union or Fixr in the app
Those tickets are sold by the Union, or by the organiser through Fixr, so their own terms and refunds apply. We can still help with anything in the app.
How am I protected when I buy resale?
Your money is held until the ticket is yours, and you're refunded automatically if it doesn't arrive.
How do I delete my account?
In the app, go to You, then Delete account. You can also ask for it here.