Delete your account

In the app

Open the app and go to You → Delete account. We'll email you a code to confirm it.

Without the app

Enter the email address of your account and we'll send it a link. Nothing is deleted until you open the link and press the button there.

What we delete within 30 days

Your profile, your phone number, the email of any Native or Fixr account you linked, and your notification settings. Tickets you're selling are taken off sale and sent back to you first.

What we keep for 6 years

Records of orders, payments and payouts, with your details removed where we can, because UK tax law expects it.

Stripe keeps its own records.

If an order or dispute is still open, we delete your account once it's settled.

Your Native or Fixr account and your tickets aren't touched.